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E Mail Gateway

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Buenas tengo un E mail gateway appliance 5000, el equipo esta encendido y con todos los servicios arriba, tiene un cluster con otro appliance con la configuracion similar, el problema es que no estoy pudiendo acceder al SECURE WEB MAIL, me sale el error "Este servicio de Secure Web Mail se encuentra actualmente offline. Por tanto no podra acceder a su cuenta en este momento. Vuelva a intentarlo mas tarde."

Me dan una mano con esto?

Adjunto el error.

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1 Solution

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apoling
Level 14

Re: E Mail Gateway

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Hello,,

what are you trying to do? Access the Email Gateway main console, or use this secure Web mail? Secure Web mail is for users wanting to use their web mail client securely through the appliance, this is not the actual Email Gateway console interface...

Secure Web Mail service by default is stopped...

With email gateway, the console interface is listening on a different port, that is 10443, by default, so you should append it to the console URL...

Attila

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5 Replies
apoling
Level 14

Re: E Mail Gateway

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Hello,,

what are you trying to do? Access the Email Gateway main console, or use this secure Web mail? Secure Web mail is for users wanting to use their web mail client securely through the appliance, this is not the actual Email Gateway console interface...

Secure Web Mail service by default is stopped...

With email gateway, the console interface is listening on a different port, that is 10443, by default, so you should append it to the console URL...

Attila

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Re: E Mail Gateway

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Ok i understand, well my question is how i up the service of the secure web mail and make the service up if the appliance restart.?

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apoling
Level 14

Re: E Mail Gateway

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Well, I think you can configure (likely start, too) this service from within the Email Gateway console interface, somewhere.. when you apply the change, the service will start up (and starts up everytime the appliance starts).

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Re: E Mail Gateway

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ok i will try this. i hope this help, thak you Attila

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Re: E Mail Gateway

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If you are using Mcafee Email Gateway 7.5, Secure Web Mail is discussed from page 255 of the Administrators Guide.

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