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pauldas
Level 7

After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

We are running a new mail server from SendGrid and after 2 days sending to 12,000 email addresses at coutts.com and hsbc.com we are getting tagged as high -risk

http://www.mcafee.com/threat-intelligence/ip/default.aspx?ip=198.37.149.84

Has anyone one got any thoughts on how we get off this list?

Many thanks

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11 Replies
exbrit
Level 21

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

Moving this provisionally from the Security Awareness area to Business General Discussion for better attention.

Is it SiteAdvisor that's throwing up the warnings by any chance?

Message was edited by: Ex_Brit on 05/03/13 1:46:31 EST PM
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pauldas
Level 7

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

Hello Peter

The domains are coutts.com and hsbc.com

They both use the Macaffe Email Gateway that uses the McAffee Global Threat Database.

The emails we sent are all opted in as well.

Very confused.

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awosotowsky
Level 9

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

reputation has been updated.

--adam

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pauldas
Level 7

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

That is most kind - thank you

How can I test that the reputation has been restored?

Pd

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exbrit
Level 21

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

Thanks Adam.   OK moved this to Email Gateway as a better spot.   Is the matter solved?

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awosotowsky
Level 9

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

it'll take a few hours for the updates to propagate globally, then you should be good to go.

--adam

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awosotowsky
Level 9

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

yup, it's solved.

--adam

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pauldas
Level 7

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

Thank you Adam - Thank you Peter

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exbrit
Level 21

Re: After only 12,000 emails to 2 domains from a brand new IP is being marked as High Risk

Ok, all the best.  ;-)

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