I'm trying to retore a backup on my Email Gateway Appliance on version 6.7.2. But it is showed the follow error:
RESTORE:07122012 13:58:19:Current: product <IM> version <6.7> patchlevel <2> build <12319>
RESTORE:07122012 13:58:19:Backup: product <IM> version <6.7> patchlevel <2> build <13975>
RESTORE:07122012 13:58:19:Compatible legacy build numbers: <>
RESTORE:07122012 13:58:19:Versions are not compatible
RESTORE:07122012 13:58:19:Compatibility check failed.
I double check the Software version and Hotfix, and both (Old appliance and New appliance) are on the same version.
Does anyone knows What what means the build number?
PS: The only difference between the box, is the date of Hotfix on Update/Hotfix. As you see on the Attach file.Message was edited by: rafael.santos on 7/12/12 1:47:07 PM CDT
The appliance you are trying to restore the backup on is HF6, the backup is HF7 with HF7EN1. You will need to update the appliance to HF7 HF7EN1
Possibly a patch was applied by support to the system you created the backup from that changed the build number?
If that rings a bell, you may need support to re-apply that patch for you so the build numbers match up and allow the restore.