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McAfee Consumer Products - Types of Support

Hello All,

Here 's the list of Support available for Home users. Please be upto date with these links to get the right Support.

1. Technical Support (Free).

This is free support portal for all Technical Issues McAfee Consumer Products. Users requiring assistance related to McAfee Installation / Removal / Functionality can contact Technical Support Representative either by Chat or Phone whichever is convenient.

Please do note that Support types (Chat/Phone) depends on the Country you are located. If your Country is not listed feel free to select the one nearby having the same language as yours.

Technical Support can be accessed from the below link

https://service.mcafee.com/webcenter/portal/cp/home/contact

Technical Support will assist only issues related to McAfee and will not support for non-McAfee issues.

Products Supported:-

  • McAfee Total Protection
  • McAfee Internet Security
  • McAfee AntiVirus Plus
  • McAfee All Access
  • McAfee LiveSafe
  • McAfee Multi Device Security
  • McAfee Security Center

2. Customer Service (Free)

Customer Service is a free Support portal for all Account Related Issues including Refund / Renewal / Purchase and other account related functions. Similar to Technical Support You can connect to a Customer Service Representative through Chat/Phone and have your doubts clarified.

Please note that Refund Requests cannot be honored through Community Support, you need to call CS in order to opt for a Refund.

Customer Service can be accessed from the below link

https://service.mcafee.com/webcenter/portal/cp/home/contact

Customer Service will not assist any Technical Issues with McAfee Consumer Products.

Products Supported:-

All Consumer Products

People who are interested in purchasing McAfee Products can also get in touch with Customer Service Representatives for clarity.

3. Mobile Support (Free)

McAfee Mobile Support is a dedicated free support for Mobile Product Issues such as Lost PIN/ Phone Lock / Activation Issues and other Issues related to Mobile devices. Users can contact Mobile Support just like Technical Support above through Chat / Phone (Country dependent).

McAfee Mobile Support can be accessed from the below link

https://service.mcafee.com/webcenter/portal/cp/home/contact

Mobile devices include SmartPhones , Ipads, Tablet, Iphone, Blackberry mobile, Devices running Android OS.

Mobile Support will not offer assistance related to Account such as Refund for Mobile Subscription etc. You need to contact Customer Service for Account related issues though you have a Mobile Device Subscription.

Products Supported:-

McAfee Mobile Security - Smartphone Edition

McAfee Mobile Security - Tablet Edition

McAfee Family Protection - Android Edition

McAfee Wavesecure - Smartphone Edition

McAfee LiveSafe Mobile Security - Smartphone Edition

McAfee LiveSafe Mobile Security - Tablet Edition

McAfee All Access Mobile Security - SmartPhone Edition

McAfee All Access Mobile Security - Tablet Edition

Apart from these Free Support there are two other Paid Services which are briefly explained as follows.

1. McAfee Virus Removal Service (Paid)

This is a paid Service for Removing Virus from an Infected PC. There are different schemes available with this Service where one can pay for this service for a single instance alone or subscribe to a Yearly Package where the user will be assisted to remove Virus Infection in a Year time period.

UPDATE: Customers who opted for Auto-Renewal with CC details added to their McAfee account can avail this service free of cost. More details here

Malwares can infect PC inspite of having an AntiVirus Application as Security relies directly on AntiVirus health plus Operating System health (Please expect a separate document on this topic soon). Some of the most common reasons being presence of Outdated applications, Windows without latest Updates, Allowing a Malware knowingly or Unknowingly, Downloading a Virus out of Cuiriosity, Visiting Porn Sites  etc.

Please note that if McAfee VRS is not able to remove a said Virus you will receive a full Refund for the payment. (Conditions Apply).

Check out the below link for more about McAfee Virus Removal Service

McAfee Virus Removal Service - Remove viruses, trojans, malware from your PC | McAfee

2. McAfee TechMaster Service (Paid)

McAfee TechMaster Service is one other Paid Service where you can get assistance for Non McAfee Issues such as Software Installation / System Tune Up / Performance Increase / PC Maintenance. Similar to VRS you can choose between One time Service and Yearly Packages for the Service.

Lets assume that PC performance is hindered by some third party software or Windows Settings itself. MTM service Representative will find out the faulting application and Tweak windows settings to provide you with better Performance.

MTM Service also has options to get a full refund in case Issue does not get resolved upon Troubleshooting. (Conditions Apply).

Check out the below link to get a glimpse of McAfee Tech Master Service

https://techmaster.mcafee.com/TechMasterServices/US

McAfee TechMaster Service might help with issues related to McAfee Consumer Products however you may avail Service free of cost for McAfee Product related issues from Technical Support above.

***McAfee Tech Master Service is available only in the US and UK***

Comments

Thank you for the excellent information to help customers

You are welcome. Feel free to post Feedback in improving this doc.

Thanks Selvan

Welcome

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