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dsanchez
Level 7
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Message 1 of 3

Vault marked Invalid after S/W Update

I recently extended my subscription, and after a software update my 50MB vault is now inaccessible.  I have File Lock Build 3.1.116 on a Windows 7 PC.

Capture3.PNG

The vault icon shows up as above.  A message shows "Vault Status: Invalid.  The vault can not be found."

However, my vault file still resides in both my Users\<username>\AppData\Local\McAfee Anti-Theft and Users\<username>\AppData\Local\McAfee File Lock subdirectories, with an additional VaulInfo file in the latter.

I ran MVT which reported correcting a registry entry, but could not fix a corrupt or missing com file shown below.  Here is the remaining problem per the MVT log:

Capture2.PNG

The mcbr3264.dll file is not in the indicated subdirectory.

How can I restore this file most safely to hopefully regain access to my Vault ??

Or will the next software update patch take care of this problem, which I noticed someone else has reported on this forum.

Thanks.

2 Replies
mbizzy
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Re: Vault marked Invalid after S/W Update

I have the same problem. Have had no help so far on how to fix it. I have important documents locked away and seriously can't afford to lose them.

If you here anything please send me a pm

Thanks

Re: Vault marked Invalid after S/W Update

Try re-importing your vault.

1. Open up Windows explorer go to File Lock.

2.  YOu will see an advanced button

3.  Use the browse button and fine your vault file

Let me know if that works.

Mark

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