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pensinck
Level 7
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Message 1 of 6

Online backup restore - not so smooth

Hi All,

HELP

My old computer crashed and I have a new computer, and now would like to get all my online backupped files back.

That is easier said than done.

I have about 450 GB backup-ed, mainly family pictures...

Webrestore:

- gives back less files than in the back up from the requested more than 100.000 files only about in the selection

less-files.png

The result are some .zip or .exe files, .zip files work fine, but the .exe files can't be executed on my new W8 computer.

Normal restore:

- when running a full day, it only restores about 35 GB (I have about a 7.5MByte download connection) and does not continue the next day. Looks that every file is checked and that is taking a long time.

Option to skip existing files is not there, so starting all over again.

Any tips to do a full-restore in an acceptable time?

Kind regards

Pascal

5 Replies
karthiks
Level 12
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Re: Online backup restore - not so smooth

Pensinck,

Download & install 7 ZIP application, it’s a free software, which will help you open .exe files. To get the decent download speed, download & install any free download manager software’s then try restoring the files online.

If you still having problems kindly contact McAfee Tech Support in the phone 1 866 622 3911 (US region)

Other regions: http://service.mcafee.com/faq/country.html

Message was edited by: karthiks on 3/18/13 2:11:44 AM CDT

Re: Online backup restore - not so smooth

pensinck
Level 7
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Message 4 of 6

Re: Online backup restore - not so smooth

Hi Peter,

now in contact with Dutch support,

Thanks for the tip.

Kinds regards

Pascal

Re: Online backup restore - not so smooth

Good, hope they help.

karthiks
Level 12
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Message 6 of 6

Re: Online backup restore - not so smooth

Pensinck,

Kindly post back if you have any issues after dutch support

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