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Need to get the file back in the "File Lock" but the pc is broken

The problem is my laptop is broken as a result of graphics card burn out,i took the Hard disk to another laptop,of cause could not access the win7 system but it did it in ubuntu system which is on the same disk.So is there anyway could make it the file back in ubuntu?

5 Replies
Reliable Contributor exbrit
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Message 2 of 6

Re: Need to get the file back in the "File Lock" but the pc is broken

Moved to File Lock for better support.

lpz999
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Message 3 of 6

Re: Need to get the file back in the "File Lock" but the pc is broken

Theoredically, you can, depends on if you can successfully find the spot where vault files are located under uburntu system.  If you can find those vault files, copy them into a movable disk or USB drive.  Then, you can import them into FileLock which is installed on another windows system.

BTW, on windows 7, the default location of vault files is:

     C:\users\<username>\AppData\Local\McAfee FileLock

Good luck!

lpz999

Reliable Contributor selvan
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Message 4 of 6

Re: Need to get the file back in the "File Lock" but the pc is broken

Hi Ipz999,

Please Clarify the below.!

1. The User should have the same User Account , McAfee Account and or McAfee Product on the other machine that is running fine.

2. The .VAULT file is encrypted on OLD machine and is it possible to retrieve on a NEW different machine?

on 20/3/14 10:30:04 PM IST
lpz999
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Message 5 of 6

Re: Need to get the file back in the "File Lock" but the pc is broken

Actually, the FileLock does not care about the user account and McAfee account, it only care about if you have a valid license to McAfee Total Proctection products. After FileLock is configured (by setting up security questions and verification answears in the very first run after installation), it can import any old vault files from other sources (network drive, created from another machine or USB) provided the vault file is created by FileLock. From there, you can unlock the vault by input correct password which is set during the vault creation time, even farther, you can reset the password if you forgot it.  

Reliable Contributor selvan
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Message 6 of 6

Re: Need to get the file back in the "File Lock" but the pc is broken

Hi Ipz999,

Thanks for the Clarification..!

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