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ep-silon
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Message 1 of 8

McAfee Personal Vault missing

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Dear McAfee community,

I bought a new laptop with McAfee preinstalled, but the McAfee Personal Vault is missing. If I have a look at Feature tab, the only option is shredder.

Is it possible somehow to install McAfee Personal Vault?

I tried also to modify the installation through Windows uninstall/change program, but there is only the option to remove the program.

Thank you in advance for your help.

Regards,

Veacheslav

1 Solution

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Re: McAfee Personal Vault missing

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That suite (LiveSafe) doesn't contain File Lock.   It does, however, have SafeKey to protect your passwords etc.

Now I can't guarantee that the offering from Dell also includes that as they control the content, but here's the product page:  Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee

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7 Replies

Re: McAfee Personal Vault missing

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Some suites don't contain File Lock, open SecurityCenter and then click the Data Protection item.  Is File Lock mentioned there as "Available" ?

ep-silon
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Re: McAfee Personal Vault missing

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Under Data Protection olnlt Shredder is shown.

How can I install File Lock?

Re: McAfee Personal Vault missing

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It isn't a separate feature that you can purchase unfortunately.

What is the name of the security suite you have, and is it direct from McAfee or your ISP or PC maker?

File Lock is a feature of Total Protection or All Access suites only.

ep-silon
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Message 5 of 8

Re: McAfee Personal Vault missing

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I have Live Safe-Internet Security and was preinstalled by Dell.

Re: McAfee Personal Vault missing

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That suite (LiveSafe) doesn't contain File Lock.   It does, however, have SafeKey to protect your passwords etc.

Now I can't guarantee that the offering from Dell also includes that as they control the content, but here's the product page:  Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee

View solution in original post

ep-silon
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Message 7 of 8

Re: McAfee Personal Vault missing

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Thank you for your help!

Re: McAfee Personal Vault missing

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You're welcome 😉

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