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catdaddy
Reliable Contributor
Reliable Contributor
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Message 11 of 35

Re: McAfee File Lock Blocked by Group Policy

Again, that would be a question that could  be better answered by Selvan. Is your Adobe Flash Player current?  (14.0.0.145) 

Cliff
McAfee Volunteer
robsoti
Level 7
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Message 12 of 35

Re: McAfee File Lock Blocked by Group Policy

yes.

Re: McAfee File Lock Blocked by Group Policy

I've alerted support to add their thoughts here.

selvan
McAfee Retired
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Message 14 of 35

Re: McAfee File Lock Blocked by Group Policy

Hi robsoti,

Please check if Windows Update is working fine. I have seen this case where Windows Update becomes corrupt thereby stopping McAFee Install.

I will be assisting you personally once above is confirmed.

robsoti
Level 7
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Message 15 of 35

Re: McAfee File Lock Blocked by Group Policy

Sorry for delay. Some other issues now with the laptop. Internet (wireless or direct connect) is extremely slow in IE. Looks to be running okay from the PC I am typing this from. Will run some diagnostics and another scan, but did not see any rogue processes running in the Task Manager. Laptop worked fine this morning in this regard.

robsoti
Level 7
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Message 16 of 35

Re: McAfee File Lock Blocked by Group Policy

Selvan,

Back on line. Switched to Chrome as IE was very unstable for some reason. This looks likes it working better. As far as Windows Update goes, I do it manually every Friday. This DSL connection is not that fast since we live out in a rural area. So I don't want it slowing things down unexpectedly.

robsoti
Level 7
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Message 17 of 35

Re: McAfee File Lock Blocked by Group Policy

I have spent 36 hours this weekend on this. It takes about 1.5 hours to delete and reinstall McAfee (slow DSL out here in a rural area). I would also make a complete backup just in case the reinstall does not go well.Ran McAfee MVT yesterday, which again did not find anything wrong other than FILE LOCK process won't start. The ABOUT button that tells me what the dates are on the definitions doesn't work (i.e. nothing happens). The file lock monitor is being blocked by GROUP POLICY. I don't understand what GROUP POLICY could be in effect on a Windows 7 Home Premium edition OS with no other machines on line. I initially went down this path due to the ABOUT button. The virus software itself seemed to check out okay with MVT and I looked at the generated problem log. I am waiting for a virus update so I can tell if it is able to do its primary job. I have been forcing updates every so often this weekend in the hopes of seeing one, but it keeps coming back telling me everything is up-2-date. The file lock part is not that important in itself - I don't  use it. I am extremely frustrated with this product at the moment and have lost a lot of sleep and time trying to make sure this is working (its my wife's laptop - I don't use it too often). There may be other issues going on with the Laptop though (Looks like occassionally McAfee and the action center are communicating - the action center says the virus software is running,updating and that the firewall is off - all not true.If I can cleanly remove it all, I may be tempted to try something else. Or it may be time to pay someone to fix it. Don't like that option either, since the I made sure the laptop is kept up2date with all the windows and McAfee stuff. I scan it every two weeks for virus/malware/etc. Don't know that I did anything wrong or missed doing something I should have done.

Re: McAfee File Lock Blocked by Group Policy

I'll let Selvan be your support here as he is very knowledgeable but just thought I would point out that Group Policy is decided in a Windows Module and the link to an explanation and tutorial is HERE.    Has someone else used the machine at some stage and possibly set such conditions?

Re: McAfee File Lock Blocked by Group Policy

Robsoti,

It has just been pointed out to me why you are getting that Group Policy mressage and I should have thought of it myself, sorry.

Access Protection in SecurityCenter itself may be stopping this.  Try toggling it off until you've finished.

Open McAfee SecurityCenter > Navigation > General Settings and Alerts and scroll down to Access Protection and switch it off, at least until this is sorted out.

robsoti
Level 7
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Message 20 of 35

Re: McAfee File Lock Blocked by Group Policy

Thanks. I will try the access protection idea when I get home.

As to the tutorial, I have windows 7 home premium edition. The group policy editor is only available on the professional and above versions.

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