Product: Total Protection 2013
Issue: Selected "ABOUT" to see what version of components I had. It would not display. Eventually ran MVT, which said the File Block component was not running. Tried to run it from start menu, but received the message that McPvTray.exe was blocked by group policy and to contact administrator. That would be me. Not sure what is going on. Last MS update was to Silverlight. Group policy folders do not look to have changed recently. Not sure that I can easily change group policy with my Windows 7 Home Premium version. This used to work a couple of weeks ago.
I would say best to call technical support and ask them it is free. If they usnure ask for an escalation call back
That was done after I ran MVT.
MVT said that it could not get File Lock process to start. I confirmed this trying to run it myself. Seems the file cannot be executed (blocked by group policy).
Of course their suggestion was delete/reinstall,
I am not convinced that this will work. I can't manually delete or rename any of the files in that folder and I am the administrator.
Perhaps they meant to Re-install? You can follow the Guidelines/Instructions on how to Uninstall/Reinstall by going to the (1st) Link below my Siganature. Remove from Add/Remove/Programs and Features/Restart. Then Download and save the Latest MCPR Tool to your Desktop.
Close all applications/browsers and run the MCPR Tool/Restart.
Go to your account and reinstall, see if that resolves your issue. If not Technical support is available 24/7 and (Free) You can locate the Link to TS under "Useful Links" at the top of this page,or below my Signature.
Edit: I see that Peacekeeper suggested the same...
Wishing you all the very Best,
Message was edited by: catdaddy on 7/26/14 9:16:11 AM EDT
My concern is that for some reason some of the McAfee directories cannot be changed, even by my admin account. I can read the files but cannot rename or copy anything in that directory. I don't want to get through part of the removal process and have the program come back and say it can't continue. Then I have half a program and no way to remove it other than do a restore (of which I don't have a real recent copy). This all started when i clicked on the "ABOUT" tab at the bottom to get the dates of the last update. It didn't display anything. I was able to request and get an update, whiched seemed to download and install (and requested a PC reboot). I ran a fulll scan without incident. However, the "ABOUT" tab is still not functioning (neither is the SECURITY REPORT tab). Then I ran MVT and it came back and said FILE LOCK process was not running. I went to the START MENU and executed it from there, which I get the "block by group policy" message.
I am waiting for another virus definition update to be available. If that downloads and installs properly, then I'll be happy. If not, then I have to go the removal/re-install route. If that fails, and I cannot remove the software in its entirety with the removal program, then I will be forced to restore an old backup copy. I noted that even as administrator I am denied the ability to remove McAfee from the Windows 7 control panel.
Catdaddy & Peacekeeper
Unfortunately, Windows 7 Home Edition / Programs & Features will not let me do step 1 of the removal process, namely use Windows 7 to uninstall McAfee. I get a message saying "You do not have sufficient access to uninstall McAfee Total Protection. Contact your system administrator." Well I am the administrator and I don't know what access is not there. Something about group policy may have changed in the registry but I don't know enough to say for sure.
From your statements, you definitely have something gone wrong, to say the least. I was also going to suggest (Restoring) back to a Date/Time before these issues presented themselves. However,since I see that Selvan has suggested you run the latest Getsusp/Stinger.
I would follow his advice,as he is a 2.5 Tier Tech himself,and definitely more knowledgable than I.
You can obtain those (2) Superb Tools and others ,such as Malwarebytes (Free) below my Signature in the (Second Link). Or by simply going to the Sites Selvan suggested. Again, Selvan is more than capable of assisting you and give you Guidance.
So I will step back from the Discussion,as he knows best.
Wishing you all the Very Best,
I was able to go to safe mode to do the win7 part of the uninstall.. The message back was that it could not uninstall everything. Then I did the rest of the uninstall with mcpr. This also complained about not being able to remove everything. I did the reinstall, which was unsuccessful: it did not install mobk or virus scan. At this point I was able to do the win7 uninstall from normal mode (before I was getting insufficient acess error even thouh I am admin).. I again used mcpr to remove the rest of the software. Rebooted. Redownloaded and reinstalled. This install was even less successful than the first try. So I restored the system state back to what it was prior to the uninstall/reinstall ( I made a full backup). I am waitjng for a chance to see if the definitions update correctly (even though ABOUT does not work I know where on the hd the definitions are kept). If it appears the product is not updating properly, I will attempt the reinstall process again. If that is unsuccessful, I will remove it and find something else. I have already been online with free support. He did what I had already done and was less knowledgeable than I.
Hang in there robsoti. Selvan will be getting back with you I,m sure. I know for a fact, he burnt the candle at both ends yesterday. ( Put in alot of hours). I had trouble sleeping,and noticed he was online at 1:45 Am my time, and was still working long afterwards late into the evening yesterday.
It would immensely help, to have a Service Request # so as he could go over what the TS Person did already.
Again, wishing you all the very best. Just a thought, did you ever run Malwarebytes (Free)?
Also, it wouldn,t hurt to run a Chkdsk r/ in Command Prompt. As I stated earlier, when someone as knowledgeable as Selvan gets involved, I find it best to listen to him.
Wishing you all the very best,
Edited for typos...on 7/27/14 9:08:15 AM EDT
- Service Request #: 1535228554
- Created Date: 07/25/2014 20:02:43
- Account E-mail:
- Description: Product McAfee Total Protection - 2013. "about" link will no longer display McAfee component versions. Could this be related to fact that File Lock is not running due to some kind of group policy restriction