Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 9
Report Inappropriate Content
Message 1 of 2

unable to open evidences from dlp monitor


I am not able ot open a single evidence from the DLP Monitor.

Each time when I try to open evidence it gives me different error messages any of the following



Decompress Error

Root element is missing

I can see the evidence file in the evidence folder which i try to open from dlp monitor. BUt its not opening through dlp monitor.

I tried once restating ePO services it worked for me, but after 10-15 mins it again stopped working and started giving errors.

Please help me to resolve this issue.


Prashant Thumar

1 Reply

Re: unable to open evidences from dlp monitor


1st.  Did you configured the evidence folder with special permissions ? if not then in IG of HDLP follow the steps.

2nd.  Did you enable evice check box in protection rules ?

If above are Fine and still events not opening, then check the 3rd suggesiton. Try it in some test lab. (I tried it and its work for me).

3rd.  Open ePO Database base in SQL Server.  Goto Tables .   Search DLP password table. View table records.

(if two rows are added then it will give you error wehn you try to open evidence from dlp monitor.

Copy these two entries table rows and   save in some txt file

After copying delete these two entries--> close the table.

Now open hdlp policy click on Tools menu--> option--> security ( enter new password)  Click OK. Apply settings.

Now open again this table and you will see only one entry in table.

Now generate again the event,   --->  send to ePO and check if evidence open or not.



Message was edited by: shahids75 on 3/16/11 8:27:40 AM CDT
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community