cancel
Showing results for 
Search instead for 
Did you mean: 
Gate_DLP
Level 9

outlook DLP add-in crash

Hello friends,

i am facing issue of outlook DLP Add-in crash in client machine. I searched over net but nothing find helpfull.

McAfee DLP 9.3

outlook 2010

Any one have idea about this issue and resolution.

Thanks in advance

Message was edited by: Gate_DLP on 7/8/13 3:28:16 AM CDT
0 Kudos
3 Replies
keithdrone
Level 10

Re: outlook DLP add-in crash

We have this on occassion, and have had to uninstall and re-install the DLP endpoint.   That is of course not an ideal situation...  It randomly prevents some of our users from attatching files, or sometimes crashes Outlook on start.

Try opening a ticket with support, and run the MER tool (https://kc.mcafee.com/corporate/index?page=content&id=KB59385) when you have the error up.  Don't forget to place the endpoint DLP in debug mode.

0 Kudos
d.naraine
Level 7

Re: outlook DLP add-in crash

We run into this issue on particular machines as well. We get the below error too though.

outlook add-in.png

0 Kudos
vimalnavis
Level 13

Re: outlook DLP add-in crash

This is not an error. If you want DLPe Email Protection rules to work, ensure that the add-in stays enabled all the time.

For the OP, open a service request with McAfee support.

0 Kudos