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issue with DLP (WEBCAM)

The client has DLP installed in version: Data Loss Prevention,
And a policy applies to him whose USER is excluded in terms of DLP.
Once it connects a camera in USB, the webcam does not work but there is no mention of McAfee and the blogs themselves in the EPO, the client's agent is also checked, and he communicates properly and there are no logs that indicate a blockage.
The client deleted a complete erase of the McAfee products, and now the webcam is working.
As I mentioned in DLP INCIDENT MANAGER do not see logs on the same station.

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