high CPU consumption by Mcafee products

[angie102030]

Today in the afternoon I was a victim of slowness of my computer due to a problem, I continue with the problem until now, because there is a high CPU consumption, I see that a Mcafee service is running but I think it is exaggerating consuming so much CPU. ( image 1)

When I closed mail and Chrome, I got this. ( image 2)

how do I solve it?

[Allwyn_GI]

Hi @angie102030,

Sorry for the inconvenience caused. To find out more about the issue. Please follow the below steps and update us with the outcome.

1.  Make sure your McAfee subscription is up-to date - The latest version of McAfee 16.0.R29.
2.  Next, please check for other AV installed or had one installed and did not use its own removal       tool to remove it. Parts might be clashing with McAfee.
3. Also, from the screenshot the McAfee scanner services were running. Was McAfee scan initiated or scheduled automatically during the time when the screenshot was taken?
4. Finally, please uninstall, reinstall McAfee and check if you encounter the same issue again after reinstall

You can use the below link to remove McAfee

How to remove McAfee

After removing McAfee, restart your computer - Run the preinstall tool and then reinstall the McAfee software.

You can use the below link to use the preinstall tool

Preinstall Tool

Also if  you could, please provide us with a screenshot of your computer specifications - (available RAM, processor it is running). 

Regards,

Allwyn I

[Allwyn_GI]

How to remove McAfee

After removing McAfee, restart your computer - Run the preinstall tool and then reinstall the McAfee software.

You can use the below link to use the preinstall tool

Preinstall Tool

Also if  you could, please provide us with a screenshot of your computer specifications - (available RAM, processor it is running). 

[Peacekeeper]

Actually user has a corporate version ie DLP endpoint  Needs corporate assistance