I'm new in Mcafee and i have a problem in one of our sites with ePO 4.6.6,
while i plug my USB drive into the pc and open the McAfee administration console to generate unlock code I get the error “Helpdesk module must be installed”,
can someone tell me where should i found this module???
Solved! Go to Solution.
great thanks i found it but now i have another issue
i getting the following error while i'm trying to install the extension:
do you know what can cause this error?
ePO 4.6.6 build 176
McAfee VirusScan Enterprise 8.8.0
You have installed DLP 9.3 patch 4 extension on the ePO 4.6.6. Here, The problem is Help desk tool extension v18.104.22.168 is incompatible with ePO 4.6.6 and it's supported only for epo 4.6.7 or later versions. As a workaround, You can install previous version of help desk tool extension.