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avilt
Level 7

ePO 5.1 Login Error

When I login to ePO console, I get the following error, after login several functions seems to be missing. How to resolve? The problem started after deploying VSE & DLP on ePO server.

DataChannel - Dependent plugin EPOCore failed with initialization error 

SOLIDCORE_META - Dependent plugin Notifications failed with initialization error 

AvertAlerts - Dependent plugin CommonEvents failed with initialization error 

EPOAGENTMETA - Dependent plugin DataChannel failed with initialization error 

TELEMTRY1000 - Dependent plugin RepositoryMgmt failed with initialization error 

Notifications - Dependent plugin CommonEvents failed with initialization error 

HelpDeskTool - Dependent plugin EPOCore failed with initialization error 

SoftwareMgmt - Dependent plugin RepositoryMgmt failed with initialization error 

Countermeasures - Dependent plugin ComputerMgmt failed with initialization error 

epoMigration - Dependent plugin SoftwareMgmt failed with initialization error 

EPOCore - com.mcafee.epo.core.ServerNative.getFipsModeNative()I 

ComputerMgmt - Dependent plugin epoLicEnt failed with initialization error 

VIRUSCAN8800 - Dependent plugin ComputerMgmt failed with initialization error 

PolicyMgmt - Dependent plugin RepositoryMgmt failed with initialization error 

ProductDeployment - Dependent plugin ComputerMgmt failed with initialization error 

AgentMgmt - Dependent plugin RepositoryMgmt failed with initialization error 

DATALOSS2000 - Dependent plugin RepositoryMgmt failed with initialization error 

PostInstallXP - Dependent plugin ProductDeployment failed with initialization error 

RepositoryMgmt - Dependent plugin epoLicEnt failed with initialization error 

epoLicEnt - Dependent plugin EPOCore failed with initialization error 

InstallHelper - Dependent plugin EPOCore failed with initialization error 

SIARevocation - Dependent plugin RepositoryMgmt failed with initialization error 

CommonEvents - Dependent plugin ComputerMgmt failed with initialization error 

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11 Replies
ulyses31
Level 16

Re: ePO 5.1 Login Error

Hi avilt, can you se any relevant error message at the bottom of all these errors? HAve changed the password for the user configured into epo to connect to SQL recently?

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rackroyd
Level 16

Re: ePO 5.1 Login Error

As mentioned, this is often a failure to connect to Sql for some reason.

This  can be checked and adjusted with the /core/config page. For example:

https://kc.mcafee.com/corporate/index?page=content&id=KB51465

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avilt
Level 7

Re: ePO 5.1 Login Error

Test connection is successful, it prompted me for restart.

After restart, the initial error screen disappeared but now the new problem.

In the dashboard a few options are available, extensions are not visible as shown in the attahced picture.

Data Loss Prevention error details:

Dependent plugin RepositoryMgmt failed with initialization error

VIRUSCAN8800 error details:

Dependent plugin ComputerMgmt failed with initialization error

ePO-Dashboard.png

This problem started after installing DLP on server itself. Is it not supported?

Message was edited by: avilt on 7/6/14 2:04:03 PM CDT
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Re: ePO 5.1 Login Error

If you installing the latest version of DLP 9.3.200, you shouldnt have any problem as it is supported.

Can you give more info what happen when you were check-in the extension?

Did you get any error? Did install ok?...

Cheers,

El mensaje fue editado por: llamamecomoquieras on 7/07/14 12:47:13 CEST
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avilt
Level 7

Re: ePO 5.1 Login Error

There are no errors during the extension check in or package checkin.

The problems started after deploying DLP on the server itself as a product deployment.(not extension checkin)

Extension version = 9.3.100.73

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Re: ePO 5.1 Login Error

Hmm that is odd

The product is supported for ePO 5.1 as you can see in the following document:

https://kc.mcafee.com/corporate/index?page=content&id=KB79169

Cheers,

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rackroyd
Level 16

Re: ePO 5.1 Login Error

In that case moving to DLP group as this does not necessarily seem to be about ePO per-se.

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Re: ePO 5.1 Login Error

rackroyd, you look like a tennis player, just passing the ball without checking the issue.

As a Tier 3 you should check a little bit more and stop moving posts like playing tennis. My advise, try to be a little bit more helpful.

Cheers,

rackroyd
Level 16

Re: ePO 5.1 Login Error

That's not the case at all. From the description of the issue to date it seems reasonable that the DLP extension has issue here, and that cannot be addressed by ePO.

Moving the discussion to DLP allows those specialists to review and comment next, as DLP specialists will not necessarily be monitoring the ePO group.

In good time if the problem comes back to need ePO input in light of fresh information it can be moved back.

The nature of these groups allows easy movement between groups by admins to make sure the best attention is applied at the time on the information given.

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