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ciberpuch
Level 9

delay when opening attachments Outllok 2007 and 2010 from 3 to 8 minutes

When trying to open an attachment depends on the size and takes between 3-8 minutes to open, also to attach a single 13 kb file takes almost 2 minutes. I uninstall the DLP agent 9.2 Patch 2 and it works perfect

thanks

Cristian

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3 Replies
vimalnavis
Level 13

Re: delay when opening attachments Outllok 2007 and 2010 from 3 to 8 minutes

If you are not using Email Protection Rules, disabled the Outlook and Lotus Notes handlers in Agent Configuration.

If there is a business need to use Email Protection Rules, open a ticket with support.

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keithdrone
Level 10

Re: delay when opening attachments Outllok 2007 and 2010 from 3 to 8 minutes

Verify the Outlook plugin version.  I've been having issues during upgrading from 9.2, where the old outlook plugin is still there and it conflicts.

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ciberpuch
Level 9

Re: delay when opening attachments Outllok 2007 and 2010 from 3 to 8 minutes

I updated the 9.2 patch 1 to patch 2 as I see is the plugin version

Thanks

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