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datalossd process high cpu on Mac

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Have an end-user who's Mac is having issues with high cpu.  The datalossd process consumes the majority of the cpu cycles.  Am I assuming correctly that this process is McAfee DLP?

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Any help would be appreciated.

Thanks

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McAfee Employee JaganA
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Message 8 of 9

Re: datalossd process high cpu on Mac

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Yes, the fix has been included in 11.1.100 & 11.2 as well, you can use one of these versions.

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JaganA
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McAfee Employee DLP_RS
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Re: datalossd process high cpu on Mac

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datalossd is a DLP process. Please share the DLP for MAC version and OS details.

Additionally, was it working earlier? Any recent changes made? Number of machines affected.

Re: datalossd process high cpu on Mac

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So currently only one user has brought up the issue.

User is running Mojave 10.14.3
DLP Endpoint 11.1.0.45

User states that the issue has been occuring for some time now (several weeks).  We have been running the same version of the McAfee products for several months now.

McAfee Employee DLP_RS
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Message 4 of 9

Re: datalossd process high cpu on Mac

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Please check if  Local Discovery rule applied on the policy?

It can be verified under McAfee Console UI to see if there's a scan running on the client machine.

Re: datalossd process high cpu on Mac

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Can this be verified in ePO?  The user is in a meeting and I do not have access to the system at the moment.

McAfee Employee JaganA
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Message 6 of 9

Re: datalossd process high cpu on Mac

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@hugo2069It was a known issue and got fixed in DLP for MAC v11.1.3. I would rather say, install the latest version.

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JaganA
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Re: datalossd process high cpu on Mac

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@JaganA  I checked the product download page and I only see version 11.1.100.8, as the latest version of 11.1 and then 11.2 is also available.  Do not see 11.1.3

McAfee Employee JaganA
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Message 8 of 9

Re: datalossd process high cpu on Mac

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Yes, the fix has been included in 11.1.100 & 11.2 as well, you can use one of these versions.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

JaganA
McAfee Employee

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If yes, click "Accept as Solution" in my reply and together we can help other members?
venkyi
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Message 9 of 9

Re: datalossd process high cpu on Mac

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Thank you very much, Now I am able to fix this issue with the support of all the answers shared under this thread, it really means a lot to my problem, Thanks.

Thanks & Regards,

fmwhatsapp inc.

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