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Re: We've lost access to a dlp prevent over https

We've tried to connect from different browsers and locations. But any time we got the same issue.

Also we have the second prevent and there is no that issue because we didn't configured "LDAP authentication". Also we are able to connect to the nDLP over 22 port. Do you know how we can disable that features? 

 

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Message 12 of 13

Re: We've lost access to a dlp prevent over https

Have you tried to reconfigure the RMM?

1 - Reboot to restart the system.
3 - Before the operating system boots, press F2 to enter the BIOS.
4 - To configure the BMC LAN configuration for your appliance model, navigate to Server Management | BMC LAN
Configuration and press Enter.
5 - Scroll down to Intel®
RMM4 IPv4 LAN Configuration and configure IP source, IP address, Subnet mask as needed.
6 - Scroll down to User Configuration, then configure these settings:
• User ID — Select root
• User status — Select Enabled
• User name — Enter root
• User password — Enter the password. You must enter this password twice
7 - Confirm the network and user information, and press F10 to save and exit the BIOS.
The appliance boots with the new settings.
8 - On the computer that connects to the RMM, open a web browser and enter:
https://RMM IP address
Use the credentials root/password you entered in the earlier step.

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Re: We've lost access to a dlp prevent over https

Thank you for your advice.

Actually we've done those steps twice. But we don't now the root password. For my opinion supports engineers know that information only. Or can we assign new password for root account?

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