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We've lost access to a dlp prevent over https

11.pngHi there, Our client has got a problem with a network dlp prevent (physical appliance 5500). He's lost access to a dlp prevent over https. I attached the screen about that problem. How can we resolve that issue? I'll appreciate for your help. Best regards, Anatolii

12 Replies
McAfee Employee DLP_RS
McAfee Employee
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Message 2 of 13

Re: We've lost access to a dlp prevent over https

Please confirm once the screenshot is attached. I am not able to find it. May I know the NDLP version?

Are you able to access it using putty? Please share more details. Thanks.

Re: We've lost access to a dlp prevent over https

Yes, I, able to get there via Putty. 

NDLP version is 11.2

McAfee Employee DLP_RS
McAfee Employee
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Message 4 of 13

Re: We've lost access to a dlp prevent over https

If possible, please translate the text in the screenshot in English. 

Thanks.

Re: We've lost access to a dlp prevent over https

There is mentioned that a web-server of the nDLP appliance is not available. And a login page is not found.

Also there is a cod of issue.

McAfee Employee DLP_RS
McAfee Employee
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Message 6 of 13

Re: We've lost access to a dlp prevent over https

DLP 11.2 is ePO Managed and it has no separate console like NDLP 9.3.x.

If you mean access to RMM console, then we have steps to reconfigure documented in the product manual.

https://docs.mcafee.com/bundle/data-loss-prevention-prevent-11.0.300-installation-guide-epolicy-orch...

 

Re: We've lost access to a dlp prevent over https

I've tried to do that. But it didn't help.

McAfee Employee lpinheir
McAfee Employee
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Message 8 of 13

Re: We've lost access to a dlp prevent over https

Hi,
Just some questions before:

1 - How did it happen?
2 - Have you changed something?
3 - Does the telnet works against 443 port?
4 - Did you change your Web Browser?

Cheers
Lucas

Re: We've lost access to a dlp prevent over https

11.PNG

We've enabled LDAP Authentication.

443 port is closed.

McAfee Employee lpinheir
McAfee Employee
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Message 10 of 13

Re: We've lost access to a dlp prevent over https

Great,

And about the other tests?

Lucas

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