cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to install DLP Agent

Hi,

I have an issue regarding DLP installation via ePO sever. When I'm deploying the DLP agent and it gives error message from the client side like below.

"error occured while while installing the DLP Agent"

 

5 Replies

Re: Unable to install DLP Agent

Is there any log on "%tmp%/McAfeelogs" ?

Highlighted

Re: Unable to install DLP Agent

Hi Tonyssbear,

Yes I have the logs from mentioned location. But I have no idea how to attached those logs

Reliable Contributor Daniel_S
Reliable Contributor
Report Inappropriate Content
Message 4 of 6

Re: Unable to install DLP Agent

Did you use the exact same Version that is installed on the client to uninstall it? We had like the same issue when trying to uninstall DLP 11 P3 with a P4 package.

 

Best regards
Dan

Re: Unable to install DLP Agent

Hi Dan,

Only I used Product removal tool to remove the DLP version without removing DLP via ePO

Reliable Contributor Daniel_S
Reliable Contributor
Report Inappropriate Content
Message 6 of 6

Re: Unable to install DLP Agent

So did you have an old version of DLP installed before?

I would suggest to run the MER Tool and open a servicerequest with McAfee.

Best regards
Dan
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community