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Remote connection (RMM) shows white screen and cursor only

I have two appliances on the same network. One of them when trying to remote into it using RMM shows white screen and the cursor. Wireshark does not show any network issues. and it cannot be network error since the other appliance is working fine on the same network.
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McAfee Employee DLP_RS
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Re: Remote connection (RMM) shows white screen and cursor only

Please share NDLP version and a screenshot showing the issue.

Re: Remote connection (RMM) shows white screen and cursor only

Hi there,

Version: 11.1.0.122.

Two devices are exactly the same. One is working fine. Below is the screenshot of the issue.

Screen Shot 2019-07-05 at 2.56.34 pm.png

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