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mcafee16v
Level 9

Other reported registration error

Hello,

I'm installing a DLP Monitor 11 monitor virtualized appliance.  When I try to register the server to the ePO, I get the following error message.

ms error.png

 

 

I suspect an issue on the ePO. What can I check on the ePO that could give me more information about this registration message? Is there a log, config, or database I can look at that can give me a clue?

 

Thanks in advance for any assistance you can provide.

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mcafee16v
Level 9

Re: Other reported registration error

I"m still trying to troubleshoot this registration issue.  I'm doing a stare and compare between my monitor servers (on ESXI and Ravello).

It looks like the servers have the correct IP address. Anybody know where the path to the config file where the ePO server IP address information is stored on the Monitor or Prevent server?

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