cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

No Link to Evidence File

Jump to solution

Hi,

I am running ePO5.3 with DLP9.3

Unfortunately I cannot access the evidence file, there is no link available (whatever protection rule...)

Evidence Folder has correct permissions and the path to \\server\evidence$ is set correctly.

ePO was already able to created encrypted files into the share.

How am I able to view the evidence file?

Thanks

screen.png

1 Solution

Accepted Solutions

Re: No Link to Evidence File

Jump to solution

I removed the folder and recreated folder and permissions - now it is working.

Thank you for your help

5 Replies

Re: No Link to Evidence File

Jump to solution

It seems like permission issue, Please refer KB83365 . Additionally, add the ePO hostname and give full security permission.

Re: No Link to Evidence File

Jump to solution

Thanks for your answer. I cannot check KB83365 . Unfortunately I do not have access to the service Portal.

What do you mean "add the ePO hostname"? You mean to the evidence share folder permission?

However, I doubt it is a permission issue since generated encrypted files do exist in the evidence share folder.

Re: No Link to Evidence File

Jump to solution

I'm sorry, here is the link

https://kb.mcafee.com/corporate/index?page=content&id=KB83365

The same point has mentioned in step 16 in the above KB

Thank you

Re: No Link to Evidence File

Jump to solution

The whitelist and evidence shares are on the same server than the ePolicy Orchestrator.

Anyway, I followed the instructions without success

Re: No Link to Evidence File

Jump to solution

I removed the folder and recreated folder and permissions - now it is working.

Thank you for your help

Member Rewards
McAfee Community rewards active and helpful members just like you. Click here to take a look at the first community members who received a special reward and were recognized by McAfee leader, Aneel Jaeel, for their participation and trusted knowledge in the community.