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Message 1 of 14

Missing user information on Incidents

Hello,

Not sure if this may belong to the ePO or DLP sections, but I am missing several user information when a new Incident is raised by the DLP. For example, I would like to use the "Company" attribute, but when I add the "Destination User Company" then the field displays no content (apart from the word None). I believe that the attribute may have to be imported through an LDAP sync, but I have searched for both the ePO (5.9.1) and DLP, but I cannot find anything that can help. Any suggestions?

Many thanks in advance.

 

 

13 Replies
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McAfee Employee
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Message 2 of 14

Re: Missing user information on Incidents

Please confirm the DLP Extension installed on ePO server. This looks like to be a DLP related issue.

 

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Message 3 of 14

Re: Missing user information on Incidents

Sure, the Extension version is 1.1.0.163.

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McAfee Employee
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Message 4 of 14

Re: Missing user information on Incidents

AFAIK, There is a manual way to achieve it. It can be achieved by Export/import information using a CSV file as user information.

I would recommend to a log a service request with McAfee technical support for an automated solution. The solution may require review of the data accessible using your LDAP.

 

 

 

 

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Reliable Contributor
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Message 5 of 14

Re: Missing user information on Incidents

Have you checked the User/groups settings?

Check the Users and Groups settings, make sure the LDAP server name is checked.

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Message 6 of 14

Re: Missing user information on Incidents

Thanks for your reply, unfortunately I am not sure where those settings would be located. Are those located under the Configuration section?

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Reliable Contributor
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Message 7 of 14

Re: Missing user information on Incidents

DLP Policy Manager/DLP Appliance Management/User and Groups

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Message 8 of 14

Re: Missing user information on Incidents

Thanks, I have found it now and I will give it a try.

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Message 9 of 14

Re: Missing user information on Incidents

Unfortunately that did not help, the User Primary Email address is missing for most to users. I guess that I may have to find an alternative solution until the issue is fixed.

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Message 10 of 14

Re: Missing user information on Incidents

Can you please send a screenshot of what you're trying to achieve

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