Not sure if this may belong to the ePO or DLP sections, but I am missing several user information when a new Incident is raised by the DLP. For example, I would like to use the "Company" attribute, but when I add the "Destination User Company" then the field displays no content (apart from the word None). I believe that the attribute may have to be imported through an LDAP sync, but I have searched for both the ePO (5.9.1) and DLP, but I cannot find anything that can help. Any suggestions?
Many thanks in advance.
AFAIK, There is a manual way to achieve it. It can be achieved by Export/import information using a CSV file as user information.
I would recommend to a log a service request with McAfee technical support for an automated solution. The solution may require review of the data accessible using your LDAP.