Missing user information on Incidents

[Linuxxo]

Hello,

Not sure if this may belong to the ePO or DLP sections, but I am missing several user information when a new Incident is raised by the DLP. For example, I would like to use the "Company" attribute, but when I add the "Destination User Company" then the field displays no content (apart from the word None). I believe that the attribute may have to be imported through an LDAP sync, but I have searched for both the ePO (5.9.1) and DLP, but I cannot find anything that can help. Any suggestions?

Many thanks in advance.

[DLP_RS]

Please confirm the DLP Extension installed on ePO server. This looks like to be a DLP related issue.

[Linuxxo]

Sure, the Extension version is 1.1.0.163.

[DLP_RS]

AFAIK, There is a manual way to achieve it. It can be achieved by Export/import information using a CSV file as user information.

I would recommend to a log a service request with McAfee technical support for an automated solution. The solution may require review of the data accessible using your LDAP.

[Fademidun]

Have you checked the User/groups settings?

Check the Users and Groups settings, make sure the LDAP server name is checked.

[Linuxxo]

Thanks for your reply, unfortunately I am not sure where those settings would be located. Are those located under the Configuration section?

[Fademidun]

DLP Policy Manager/DLP Appliance Management/User and Groups

[Linuxxo]

Thanks, I have found it now and I will give it a try.

[Linuxxo]

Unfortunately that did not help, the User Primary Email address is missing for most to users. I guess that I may have to find an alternative solution until the issue is fixed.

[Fademidun]

Can you please send a screenshot of what you're trying to achieve