Hi all, I have a customer operating on McAfee epolicy 5.3.1. Previously I have no issues when it comes to whitelisting of external storage media. However, recently I have encounter a issue. After I whitelisted a device, I am still not able to use the device. Am I missing out something?
, it sounds like you need to review your policy. you need to open the DLP console on workstation OR look at ePO events when you connect the device. Review the details of that event, what is the unique attribute you can find about that particular device? is the serial number visible? If so, I would add exceptions for that serial number in your policy. Here's a screenshot from DLPe 10. So I have a general umbrella policy where I block usb devices using "USB Block" rule. But I also have some exceptions. The block rule basically states that block everything that are NOT on "USB Allowed" list. Hope that makes sense.