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m_bk
Level 9
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Message 1 of 10

McAfee NDLP appliance keeps rebooting

i have a NDLP monitor every period of time its rebooting by itself, so any body face something like that?

9 Replies
Reliable Contributor haaris
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Message 2 of 10

Re: McAfee NDLP appliance keeps rebooting

Dear friend,

I experienced the same issue in  Mcafee NDLP 4400 aplliance which was solved by disabling the Processor C6 mode.

For detail goto the link https://community.mcafee.com/docs/DOC-5511

This will really help you

Reliable Contributor haaris
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Message 3 of 10

Re: McAfee NDLP appliance keeps rebooting

Sorry,

To correct the link it is

m_bk
Level 9
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Message 4 of 10

Re: McAfee NDLP appliance keeps rebooting

hi Haaris,

i opened a case with McAfee support and am waiting their respone, so if they didn't respond with a solution, i will check this solution, and i'll back to you for update.

thanks for your coopration.

Reliable Contributor haaris
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Message 5 of 10

Re: McAfee NDLP appliance keeps rebooting

OK....

Hope u will get the solution

bphang
Level 10
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Message 6 of 10

Re: McAfee NDLP appliance keeps rebooting

check in /var/log/messages why it reboots. Sometimes a core dump caused it.

If yes, check for the core dump by logging in to appliance CLI.

Alternatively swap the power supply. 4400 box should have 2 PSU and make the other one active and see.

Reliable Contributor haaris
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Message 7 of 10

Re: McAfee NDLP appliance keeps rebooting

Dear bphang,

In my case swapping the power supply doesnt work  but in these scenarios ofcourse we can try it just to check.

I was not aware of the log you mentioned to check.Thanks for that

m_bk
Level 9
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Message 8 of 10

Re: McAfee NDLP appliance keeps rebooting

hi

now the device is upgraded to 9.3.2 and there is no more rebooting for a few days, but i didn't know the reason.

thanks all

Reliable Contributor haaris
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Message 9 of 10

Re: McAfee NDLP appliance keeps rebooting

Which version you were using earlier???

Have you asked for the reason??

m_bk
Level 9
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Message 10 of 10

Re: McAfee NDLP appliance keeps rebooting

NDLP 9.2.1 ----->NDLP 9.3.2

they didn't give me any reason

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