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palbr
Level 7

McAfee HDLP not show DLP icon in agent menu....

Hi McAfee HDLP managed trough ePO 4.5. On most workstations it properly displays DLP menu - but on some of them it does not.

Question is how to fix it, alternativly - how run agent byapss menu?

Curently it is not possible using any exe located in DLP folder.

palbr

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6 Replies
af77
Level 9

Re: McAfee HDLP not show DLP icon in agent menu....

Hi,

Do you have the icon option ticked in the agent config ?

What OS are the clients ?

Adam

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palbr
Level 7

Re: McAfee HDLP not show DLP icon in agent menu....

Yest It is ticked.  

Clients are windows XP agnet 4.5 SP3 DLP 9.1.100

Group of clisnts have the same policies. Some of them is able to see DLP agent icon and request agent bypass, some of them does not have it.

How I can invoke this menu manually?

palbr

P.S> I've tried to get help from Mcafee helpdesk.... Without sucess. 

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af77
Level 9

Re: McAfee HDLP not show DLP icon in agent menu....

as far as i know, you can't manually invoke the agent bypass window i'm afraid

So if the user inserts a USB stick, or tries to access a protected file, do they get the agent pop-up at all ?

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bshirish
Level 7

Re: McAfee HDLP not show DLP icon in agent menu....

Hello Team,

We have also face same issue on few clients. So please provide the procedure to invoke the dlp option manaully.

We are suing mcafee agent 4.6 and host dlp 9.1.100.7.

Thanks in advance

Shirish

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tonyw
Level 12

Re: McAfee HDLP not show DLP icon in agent menu....

There are known issues for older versions where the DLP agent icon shows up outside of the McAfee agent but still shows up in the system tray and still shows the notify user popup.

This sounds more like an option being disabled within the agent configuration where the tray icon is disabled or the popup is disabled.  There should be 4 check boxes in the notification tab.  If you are having the issue, A: make sure all are checked and B: make sure the agent configuration policy inheritance hasn't been broken in the system tree for that group.

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virgona
Level 9

Re: McAfee HDLP not show DLP icon in agent menu....

I never see your scene on my side, so I cannot do a test.

I tried to kill fcag.exe process tree with adm right, but failed. As "Enter Release Code" window belongs to fcag.exe, I think you cannot call the tray icon manual.

Pls try call UdaterUI.exe which shows you the McAfee agent tray icon, maybe it can display DLP tray icon too.

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