Hope you all doing well.
I am facing an issue in HDLP 9.4.300 on one of my client site, its a major issue, after installing HDLP, when users trying to access files from Network shared drive or server the process takes long time to open & some times it gets hanged.
As soon as I uninstall the DLP all working well & fine.
I also created exclusion list for HDLP in Quick Heal AntiVirus according to McAfee KB article KB68520, still no improvement.
Please help! its urgent!
Thank You in advance.
Solved! Go to Solution.
No client doesn't using move av, in fact My issue is resolved after removing quick heal av, I installed McAfee VSE & HDLP, its been more then 3 months and i have not received any complaints from any user.
so i guess there was conflict between McAfee DLP & Quick heal AV.
waiting on information from MacAfee, was using a third party company for support but they didn't give a solution. just blamed the network infrastructure.
will let you know what MacAfee say.
sorry - nothing.
my network problem is driving me crazy. I've tried uninstalling each product from a problem machine.
the products that I'm using is agent, VSE, HIPS and DLP.
was left with just the agent and then installed VSE, now the slowness is taking around 10 seconds to load a file.
so I think my issue is with VSE scanning the files
maybe worth trying the same process. uninstalling everything and keep trying different products to make sure that it is DLP.
hope this helps
My client is having Quickheal Antivirus and I also created exclusion list for HDLP in QuickHeal AntiVirus according to McAfee KB article KB68520, still no improvement.
I've got a work around but not the answer I was hoping.
do you have a file server running move av multi platform?
I removed this from my file server and installed VSE8.8. now the network is fine, don't no why MOVE could be an issue. I run it on all my other servers and doesn't have any delay.
hope this helps you