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McAFee HDLP Error "Evidence file is not available"

Hello Expert,

Hope you doing great today.

I am facing an issue in HDLP, I am not able to see Evidence in ePO, when i click on Evidence its showing "Evidence file is not available"

Evidence folder is shared as per mention in McAfee installation guide.

DLP version: 9.3 patch 4 HF25

Server: Win2008 R2.

ePO version: 5.1



Thank You!

3 Replies

Re: McAFee HDLP Error "Evidence file is not available"

Please see the following video to verify the evidence and whitelist folder permissions KB73979 are configured correctly. Additionally, add the full permission for ePO host name when providing security permission.

Refer the following KB articles if issue exists KB83624, KB78553, KB81228 .


Re: McAFee HDLP Error "Evidence file is not available"

Hello Sathish,

Thank you for your reply & help.

one thing i forget ti mention that the environment is WORKGROUP & not The Domain. I provided all the necessary permissions which are mention in product guide.

Still am facing the same issue.

is it due to WORKGROUP environment?


Re: McAFee HDLP Error "Evidence file is not available"

Yes, You will have to add those machines to domain.

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