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MER logs

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Hi,

Recently I am facing problems in collecting the MER logs from the workstations, as it gets stuck at 90% (Collecting WebMER Result data) , I have tried disabling the proxy,disabling internet and checked but still the same issue and I also tried downloading a new MER source file and ran. But no luck even tried different laptop (Windows 7 Enterprise SP1)

 

Please advise

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McAfee Employee DLP_RS
McAfee Employee
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Message 4 of 10

Re: MER logs

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Looks like my changes are not saved.

 

Please review the KB- KB87824 for guidance as there was a known issue while executing WebMER logs.

If it doesn't help, you can collect logs manually.

1.msinfo32

2.Eventviewer logs.

3. Dump of temp folder(C:\Programdata\McAfee\DLP\Temp)

Make sure that DLP Debugging is enabled prior to collecting the logs and issue is reproducible couple of times. Kb:-KB77803

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McAfee Employee DLP_RS
McAfee Employee
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Message 2 of 10

Re: MER logs

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Please check if the issue described in the below KB is the same-

 

Re: MER logs

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Hi,

 

Can I have the KB number as I do not see that information?

McAfee Employee DLP_RS
McAfee Employee
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Message 4 of 10

Re: MER logs

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Looks like my changes are not saved.

 

Please review the KB- KB87824 for guidance as there was a known issue while executing WebMER logs.

If it doesn't help, you can collect logs manually.

1.msinfo32

2.Eventviewer logs.

3. Dump of temp folder(C:\Programdata\McAfee\DLP\Temp)

Make sure that DLP Debugging is enabled prior to collecting the logs and issue is reproducible couple of times. Kb:-KB77803

McAfee Employee DLP_RS
McAfee Employee
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Message 5 of 10

Re: MER logs

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It is KB- KB87284  Thanks.

Re: MER logs

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Hi,

I have difficulty in accessing the KB87824

 

Please advise 

McAfee Employee DLP_RS
McAfee Employee
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Message 7 of 10

Re: MER logs

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Attached are the contents of KB87284

Re: MER logs

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Appreciate your quick help on this.

We will check and let you know the MER status shortly.

Re: MER logs

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Hi,

 

We already have the steps in place as mentioned in the above KB, we even uninstalled DLP,rebooted the machine and ran the MER and still it stucks at collecting WebMER Result data.

 

McAfee Employee DLP_RS
McAfee Employee
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Message 10 of 10

Re: MER logs

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I am afraid, not much I can suggest as this Group is for DLP. If the main issue for which you want to collect WebMER, you can still collect the logs manually and it should suffice.

 

 

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