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Former Member
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Message 1 of 8

Laptop Integrated webcam getting block

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We have set DLP policy in our environment where USB devices i.e. removable and Plug & play devices will not be accessible. But It also blocks integrated Webcam in the laptop using plug and play devices rule. My problem is that I want to allow the users to use webcam only. Could somebody help me with this? We have EPO 5.9 & DLP 11.

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Former Member
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Re: Laptop Integrated webcam getting block

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Hi Rushikesh;

You would need to add an exclusion in the policy for the Webcam.  This would need to be part of the Definitions.  You would want to add the VID/PID or serial number to the definitions and allow it. 

1. Navigate to the DLP Incident Manager; click on the Incident History tab.
      a.  Locate the Incident type or timeframe it was blocked so that you can open the properties
      b.  When in the Properties of the incident on the right side there should be Additional Information where you can get the serial number and vid/pid information.

2.  When you have the serial number and vid/pid information Navigate to the DLP Policy Manager
3.  choose the Definitions tab and then Device Control on the left
4.  In the right side of the display choose Actions --> New --> Whitelisted Plug and Play Device
     a. name the new device and give it a description
     b.  Choose the Property to use and enter the informaton collected. 
5.  from there save out and apply the item to a polcy,  apply that policy it to the test system to make sure it works. 

 

Hope this helps.

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Former Member
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Message 2 of 8

Re: Laptop Integrated webcam getting block

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Hi Rushikesh;

You would need to add an exclusion in the policy for the Webcam.  This would need to be part of the Definitions.  You would want to add the VID/PID or serial number to the definitions and allow it. 

1. Navigate to the DLP Incident Manager; click on the Incident History tab.
      a.  Locate the Incident type or timeframe it was blocked so that you can open the properties
      b.  When in the Properties of the incident on the right side there should be Additional Information where you can get the serial number and vid/pid information.

2.  When you have the serial number and vid/pid information Navigate to the DLP Policy Manager
3.  choose the Definitions tab and then Device Control on the left
4.  In the right side of the display choose Actions --> New --> Whitelisted Plug and Play Device
     a. name the new device and give it a description
     b.  Choose the Property to use and enter the informaton collected. 
5.  from there save out and apply the item to a polcy,  apply that policy it to the test system to make sure it works. 

 

Hope this helps.

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Re: Laptop Integrated webcam getting block

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Hey, 

I have the opposite question, how to write a rule to block the webcams and the microphone on the laptops with the DLP? 

Former Member
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Re: Laptop Integrated webcam getting block

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Is there anyway someone can assist me with the process?

jsubbura
McAfee Employee
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Message 5 of 8

Re: Laptop Integrated webcam getting block

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Hi @Former Member ,

Kindly elaborate your requirement and the process which you are seeking for?

 

Thank you

Regards,
Jithendran S
McAfee Employee
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Message 6 of 8

Re: Laptop Integrated webcam getting block

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Hi @jsubbura , I'm Running McAfee LiveSafe on a Lenovo Yoga with Windows 10.

My integrated webcam goes through periods of not being found by apps such as Zoom, Skype and Google Meet. When I use the inbuilt 'Camera' app in Windows 10, it says antivirus software is the most likely reason that my camera can't be found and gives me the error code 0xA00F4244. What can I do to fix this problem?

jsubbura
McAfee Employee
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Message 7 of 8

Re: Laptop Integrated webcam getting block

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Hi @Former Member ,

Thank you for writing in here.

Kindly use the Consumer Support community forum to post issues and questions related to McAfee LiveSafe. 

https://community.mcafee.com/t5/Consumer-Forums/ct-p/mcafee-consumer

Kindly note that this thread is for McAfee DLP product.

 

Thank you.

Regards,
Jithendran S
McAfee Employee
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Message 8 of 8

Re: Laptop Integrated webcam getting block

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Hi @Former Member, did you manage to solve this, I've been having the same problem and trying to resolve?! Thanks
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