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Issue with DLP Agent 3 not showing

We are running McAfee agent4.5 with Virusscan 8.7 which works fine.  I have rolled out DLP agent V.3 to some machines, but when checking the about section of the mcafee agent, it shows the DLP agent info to show as though installed.  Also under windows processes, fcag.exe, fcags.exe and fcagswd.exe are all running.  But when checking McAfee Security status  the agent isn't listed.  I have seen it before when the DLP icon is show seperately and works fine when are i click on it, but find or get access to it any way on a few machines.  Can anyone shed any light on this, or a way round this,

thanks

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