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Reliable Contributor
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Message 1 of 4

Information missing from incidents after upgrade to DLP 11.4

Hello,

I verified this on several ePO servers before I post this question in order to make sure that the issue is not an environmental one. After upgrading DLP Endpoint to version 11.4, the incidents no longer have the 'Policy Name' property. This property was located under the 'Reporting Product' section of all incidents and provided information which policy was applied to the system when the incident was triggered. 

I can confirm that this is available for all incidents up to DLP 11.3.2. The property is even visible on ePO servers where the DLP extension was upgraded to 11.4, however only if the incident was generated by endpoint with DLP 11.3.2 or lower installed. This is really easy to reproduce so I was surprised nobody else reported it.

I did not find anything about it in the known issues article and release notes for 11.4. Could you let me know if this was removed intentionally, or it is a bug? 

 

Thank you in advance!

 

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McAfee Employee
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Message 2 of 4

Re: Information missing from incidents after upgrade to DLP 11.4

Hi @Ufoto ,

Thank you for posting in here.

Could you please open up a SR for the customer with your grant number so that the McAfee Support can log a bug to check with Dev on this.

 

Thank you.

Regards,
Jithendran S
McAfee Employee
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Reliable Contributor
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Message 3 of 4

Re: Information missing from incidents after upgrade to DLP 11.4

Hello @jsubbura 

Yes, this is already with McAfee Engineering for few weeks now.

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
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McAfee Employee
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Message 4 of 4

Re: Information missing from incidents after upgrade to DLP 11.4

Hi @Ufoto ,

Kindly help me with the SR number for the same so that I can check internally on this.

 

Thank you.

Regards,
Jithendran S
McAfee Employee
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