In DLP case management, there is no (closed) state in which you can not modify
When de Case is change to Status: Closed Resolution, any user whith the appropriate permissions to enter the case coultd: -Change Owner, priority, status, resolution and title -Move / eliminate Incidents.
I propouse that when the Owner of this case Close it, all the data of the case must can't change (better soluction) or
The DLP administrator rol is the only one able to change the data of the case(acceptable)
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.