How to generate DLP release code

[User38138093]

How to generate DLP release code please help

[sbalamur]

Hi @User38138093  ,

To Generate Release code

1. Copy the Identification Code from DLP Endpoint Console - Tasks
2. Log on to the ePolicy Orchestrator console.
3. Navigate to Data Protection - DLP Helpdesk.
4. Choose the option Generate DLP Client Override Key.
5. For Key Type, select Client Bypass Key
6. Fill in the form and enter the code from the Diagnostic Tool in the Identification Code section.
7. Click Generate Key.
   
   NOTE: If an error occurs, make sure that the Client Bypass section matches the policy revision number on the endpoint.
    
8. Copy the key back to the Diagnostic Tool in the Validation Code section, and then click OK.
   
   NOTE: Verify the policy name and policy revision ID when generating the release code.

[mishal]

Hi, I already uninstalled Mcafee so I can upgrade windows, and now it is asking for the release code to uninstall DLP endpoint. I was not able to follow the above steps since the software is no longer installed.

can you please help.