I had McAfee End Point Encryption installed on the Win 7 Ent 64-Bit OS on my HP Notebook and the OS crashed for some reason and would not boot up. Tried various repairs but all failed and the IT dept at my office asked me to reinstall the OS. This would mean that I either have to take a backup of all data by having the HDD connected to another machine or lose all my data.
The issue starts now, since my data/HDD is encrypted, I cannot see the data on the drive when I connect it to another machine as a secondary drive. I am unable to decrypt the drive with the available options and there seems to be no decryption software that I can find online.
Can anyone help me out or is it time I say Good-Bye to all my data..!!
Please provide any info that might be of help.
Thanks and Regards
DO WAT NOW
Use McAfee recovery disk. If the software is installed by your IT deplt - they should be knowing what a recovery disk is?
What product are you using? You posted in the McAfee Host Data Loss Prevention group (DLP is the product), but from your post I think you may be using Drive Encryption for HP Protecttools - this is a HP product, not a McAfee product?
Can you confirm?
If IT asked YOU to reinstall OS then they are really bad support people. If EEPC was installed by IT department then they are resposible for recovery and maybe even for lost data. There are procedures to follow that your IT should at least be aware of. Contact your business manager to escalate this issue (if lost data is corporate) or try to coach your IT into proper process (if lost data is private). McAfee has numerous KB or product documents that describe it.
EETech is used only for EEPC version 6.x.
For older versions, WinTech and SafeTech utilities should be used (with appropriate procedures explained in their documentation and KB articles).on 8/27/10 10:45:44 AM EDT