cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dabster
Level 7
Report Inappropriate Content
Message 1 of 2

High cpu usage datalossd on mac

I am seeing high CPU usage and datalossd crash way often on 11.6 version with console reporting as below:

Any help ?

Process: datalossd [423]
Path: /usr/local/McAfee/DlpAgent/bin/datalossd.app/Contents/MacOS/datalossd
Identifier: datalossd

 

Crashed Thread: 11

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Thread 11 Crashed:
0 libsystem_kernel.dylib 0x00007fff202e692e __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff203155bd pthread_kill + 263
2 libsystem_c.dylib 0x00007fff2026a406 abort + 125
3 libc++abi.dylib 0x00007fff202d8ef2 abort_message + 241
4 libc++abi.dylib 0x00007fff202ca5e5 demangling_terminate_handler() + 242
5 libobjc.A.dylib 0x00007fff201c3595 _objc_terminate() + 104
6 libc++abi.dylib 0x00007fff202d8307 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff202dabeb __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
8 libc++abi.dylib 0x00007fff202dabb2 __cxa_throw + 116
9 libc++.1.dylib 0x00007fff202adbd6 std::__1::__throw_out_of_range(char const*) + 56
10 libc++.1.dylib 0x00007fff202adb9e std::__1::__basic_string_common<true>::__throw_out_of_range() const + 16
11 libc++.1.dylib 0x00007fff202b099c std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> >::basic_string(std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> > const&, unsigned long, unsigned long, std::__1::allocator<wchar_t> const&) + 210
12 com.mcafee.dlp 0x0000000103cee604 CSF::SlowDictionarySearcher::searchContent(std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> >&, std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> >&, unsigned int, CSF::FoundMatches&) + 1284
13 com.mcafee.dlp 0x0000000103d55bf9 CSF::ContentSearcher::searchContent(std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> > const&, CSF::FoundMatches&) + 441
14 com.mcafee.dlp 0x0000000103c0f275 ClassificationEngine::calcClassifications(TeResponseFileInfoExtraction&, DlpFileEvent&, std::__1::set<boost::uuids::uuid, GUIDComparator, std::__1::allocator<boost::uuids::uuid> >&) + 5861
15 com.mcafee.dlp 0x0000000103bfd784 RuleEngine::getProtectionRuleResult(TeResponseFileInfoExtraction&, DlpFileEvent&, int) + 116
16 com.mcafee.dlp 0x0000000103dbc1f6 FileEventManager::onExtractTextEndedSingle(DlpFileEvent*, TeResponseFileInfoExtraction) + 1574
17 com.mcafee.dlp 0x0000000103dc47d4 void boost::_bi::list3<boost::_bi::value<FileEventManager*>, boost::arg<1>, boost::arg<2> >::operator()<boost::_mfi::mf2<void, FileEventManager, DlpFileEvent*, TeResponseFileInfoExtraction>, boost::_bi::rrlist2<DlpFileEvent*, TeResponseFileInfoExtraction> >(boost::_bi::type<void>, boost::_mfi::mf2<void, FileEventManager, DlpFileEvent*, TeResponseFileInfoExtraction>&, boost::_bi::rrlist2<DlpFileEvent*, TeResponseFileInfoExtraction>&, int) + 116
18 com.mcafee.dlp 0x0000000103dc474d boost::detail::function::void_function_obj_invoker2<boost::_bi::bind_t<void, boost::_mfi::mf2<void, FileEventManager, DlpFileEvent*, TeResponseFileInfoExtraction>, boost::_bi::list3<boost::_bi::value<FileEventManager*>, boost::arg<1>, boost::arg<2> > >, void, DlpFileEvent*, TeResponseFileInfoExtraction>::invoke(boost::detail::function::function_buffer&, DlpFileEvent*, TeResponseFileInfoExtraction) + 45
19 com.mcafee.dlp 0x0000000103bd9a18 boost::function2<void, DlpFileEvent*, TeResponseFileInfoExtraction>::operator()(DlpFileEvent*, TeResponseFileInfoExtraction) const + 88
20 com.mcafee.dlp 0x0000000103be2a39 boost::asio::detail::completion_handler<boost::_bi::bind_t<boost::_bi::unspecified, boost::function<void (DlpFileEvent*, TeResponseFileInfoExtraction)>, boost::_bi::list2<boost::_bi::value<DlpFileEvent*>, boost::_bi::value<TeResponseFileInfoExtraction> > > >::do_complete(void*, boost::asio::detail::scheduler_operation*, boost::system::error_code const&, unsigned long) + 233
21 com.mcafee.dlp 0x0000000103b18f6d boost::asio::detail::scheduler::do_run_one(boost::asio::detail::conditionally_enabled_mutex::scoped_lock&, boost::asio::detail::scheduler_thread_info&, boost::system::error_code const&) + 813
22 com.mcafee.dlp 0x0000000103b18a71 boost::asio::detail::scheduler::run(boost::system::error_code&) + 193
23 com.mcafee.dlp 0x0000000103bb043f boost::asio::io_context::run() + 47
24 libboost_thread.dylib 0x00000001059ed8a4 boost::(anonymous namespace)::thread_proxy(void*) + 164
25 libsystem_pthread.dylib 0x00007fff203158fc _pthread_start + 224
26 libsystem_pthread.dylib 0x00007fff20311443 thread_start + 15

1 Reply
jsubbura
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: High cpu usage datalossd on mac

Hi,

there is a 11.6 HF  that fixes the datalossd crash issue. please open up a support ticket to obtain the HF.

 

Thank you.

Regards,
Jithendran S
McAfee Employee
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community