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jenny
Level 9
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Message 1 of 12

Fcagte.exe Application Error

Hi...

We recently upgraded to VSE 8.8 and after upgrade we have started getting these pop-up messages on most of our client machines (Xp & 7),

Fcagte.exe Application Error

The instruction at 0X7777e4b4 referenced memory at 0X00000012 the memory could not be written. click on OK to terminate the program

when clicked on OK, the Fcagte.exe restarts.

HDLP: 9.1 Patch 1

we reinstalled DLP agent but still getting this error!

before upgrading to VSE 8.8 everything was working fine...but still we are not sure if this is caused by the upgrade or anything else.

Any assistance on this issue is welcome!

11 Replies
Reliable Contributor SafeBoot
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Message 2 of 12

Re: Fcagte.exe Application Error

jenny
Level 9
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Message 3 of 12

Re: Fcagte.exe Application Error

Thanks for your response.. yes i do have all the exclusions in place for HDLP mentioned in the kb article,but it doesn't seem to make any difference.

Re: Fcagte.exe Application Error

we are facing same problem, even after we uninstall and reinstall DLP still coming with some users.

DLP version 9.1.100.1

Re: Fcagte.exe Application Error

Can you try upgrading the HDLP Agent to the new version 9.2 , reboot and see if the error is still there or not?

geek
Level 10
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Message 6 of 12

Re: Fcagte.exe Application Error

Hi all!

The same situation is for DLP Endpoint 9.2 APPCRUSH FCAGTE.EXE (9.2.0.522).

Client OS: Win7

What could be the reason?

Regards.

EPOhead
Level 7
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Message 7 of 12

Re: Fcagte.exe Application Error

Anyone found a resolution to this yet? If there is no quick resolution has anyone found a way to suppress these errors so users are not annoyed by them.

Re: Fcagte.exe Application Error

We have the same problem. please help!

geek
Level 10
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Message 9 of 12

Re: Fcagte.exe Application Error

What AV is on client PC?

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Re: Fcagte.exe Application Error

McAfee has a fix for this issue.  They gave me 9.2 patch 1 and it fixed it.

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