cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 10
Report Inappropriate Content
Message 1 of 3

Fcag.exe high CPU usage even with a blank DLP Policy

Hello,

I had a few users with issues caused by the fcag.exe process which users around 25% of the CPU and tends to freeze Outlook (both 2010 and 2016 versions) and copy and paste operations. I have already followed KB68520 but that did not seem to make any difference, but now I have also tested a blank DLP Policy with no rule sets assigned, and the user is still having issues. I kind of expected that process not to perform any checks if there are no rule sets assigned, but it does not seem to be the case. Any ideas what may be causing that issue?

Many Thanks

2 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Fcag.exe high CPU usage even with a blank DLP Policy

Hi @Linuxxo ,

Thank you for writing in here.

Kindly let us know what is the version of DLP you are using where you are facing this issue?

 

Thank you

Regards,
Jithendran S
McAfee Employee
Highlighted
Level 10
Report Inappropriate Content
Message 3 of 3

Re: Fcag.exe high CPU usage even with a blank DLP Policy

Apologies, I should have added that on my previous post.

DLP Endpoint 11.5.0.602

ePO 5.9.1

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community