Re: Excluded (or allowed) devices by device serial
It may be necessary to use the DLP Diag tool on the specific endpoint to retrieve data about the USB key connected. If you go into the DLP installation directory, there is a DLP Diag tool in there. If you open that tool (note, this will require a DLP Bypass key generated from ePO), there's a device tab that you can use to get details about any device connected to the system. I believe that, if you can't find the serial you need elsewhere, you can find it in that tool.
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.