cancel
Showing results for 
Search instead for 
Did you mean: 
leoedias
Level 9

Evidence file is not available

Jump to solution

What's up guys,

I recently deployed DLP Endpoint 9.3 on my environment, but I've got the following problem. When I go to the DLP Incident Manager and then click over the incicent and then click in Evidence Tab on the bottom of the page and then click on the evidenc,e I can't see the evidence, instead it, I recieve the message "Evidence file is not available".

Someone here got this problem anytime?

I've tried that KB (KB78553) but it doesn't work.

Who knows what might be happening?

0 Kudos
1 Solution

Accepted Solutions
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

Hi, all

I've called McAfee support, they asked me to exclude and recreate the evidence folder, it worked and my problem was fixed.

Leoanrdo Dias

0 Kudos
19 Replies
Secure-It22
Level 9

Re: Evidence file is not available

Jump to solution

I got this error once, the issue was my UNC path to the evidence folder was in the incorrect format. It should really be like this \\Server1\evidence . It cannot be c:\server1\evidence, also check the permissions rights to the folder. Hopes this helps.

0 Kudos
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

Hi Secure-it22,

I've already checked it and the path in my configuration is \\server\evidence$, the permissions rights are ok as well. But it isn't working.

Thanks.

0 Kudos
Secure-It22
Level 9

Re: Evidence file is not available

Jump to solution

"Server" is the name on the Server where your evidence folder is stored ?

0 Kudos
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

Yes it is.

0 Kudos
Secure-It22
Level 9

Re: Evidence file is not available

Jump to solution

at this point i would advised that you reach out to McAfee support.

0 Kudos
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

I'm doing that.

Thanks for your attention.

0 Kudos
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

Hi, all

I've called McAfee support, they asked me to exclude and recreate the evidence folder, it worked and my problem was fixed.

Leoanrdo Dias

0 Kudos
kumailesaf
Level 9

Re: Evidence file is not available

Jump to solution

Hello Leonardo,

Just want to ask, Exclude evidence folder from where?

0 Kudos
leoedias
Level 9

Re: Evidence file is not available

Jump to solution

From where you configured the evidence folder. For example: From the ePO server C: drive or UNC patch \\servername\evidence.

0 Kudos