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Sohel
Level 10
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Message 1 of 4

DLP uninstallation not working

I have a task in ePO to remove DLP, but it's not working.

I'm getting an error in agent status "can't get the uninstall command from plug-in area".

 

 

 

3 Replies
Corey-DLP
McAfee Employee
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Re: DLP uninstallation not working

Hello and thank you for posting here!

Based on the error, it sounds like the Uninstall Command registry key may be missing. Can you verify if the following key exists on this system?

 

HKLM\Software\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\DLPAGENT<version number>\Uninstall Command

Re: DLP uninstallation not working

@Sohel You may use the McAfee Ripper Tool ( Endpoint Removal Tool) and remove the product. Hope that helps. I have attached the removal tool for your reference.

 

 

Venu
Sohel
Level 10
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Message 4 of 4

Re: DLP uninstallation not working

I had DLP v11.4, once I upgraded it to 11.6 uninstallations worked from ePO task. 

Thanks for the response.

 

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