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pares
Level 7
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Message 1 of 5

DLP pilot is impacting the ability to send email in Outlook

a DLP PILOT user  reported the following issue: I’m running into issues with this Pilot that is impacting my ability to send emails;

not all users in the pilot are  experiencing this issue;

When the pop-up presents itself, you are able to make a selection and hit continue.

But, after selecting continue the email on the screen freezes and never clears but the email actually sends.

In fact the email is sent as I was in Cc and I received it

While the email was frozen on my screen after selecting “continue” in the pop-up, I saw the email pop up in my inbox.


it isn’t clear if the frozen emails are sending until you “xxx” out of the email and check your sents.

4 Replies
pares
Level 7
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Message 2 of 5

Re: DLP pilot is impacting the ability to send email in Outlook

could this issue be caused by contention as VirusScan and McAfee agent are doing a lot of disk I/O on the same file ?

Re: DLP pilot is impacting the ability to send email in Outlook

Which version of Outlook,  there are issues between Outlook 13 and DLP-  if you have the scan email.  Google DLP and outlook 13 and article should pop up.

pares
Level 7
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Message 4 of 5

Re: DLP pilot is impacting the ability to send email in Outlook

outlook version 10..... 

which issues are you talking about ?

geek
Level 10
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Message 5 of 5

Re: DLP pilot is impacting the ability to send email in Outlook

Hi,

Do you have a Cisco Email protection installed on the client PC?

Could you please share Outlook plugins on the client PC?

Regards,