cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 8
Report Inappropriate Content
Message 1 of 4

DLP not exporting data properly

Jump to solution

DLP 11.2 and EPO 5.10 update 6

When create a report like Queries and Reports-> New query-> Database type as DLP->DLP Data In-use/motion Incidents History-> Chart type as Table->Add column "xxxx"-> Add necessary filter and then export as CSV where column xxx is coming from the events - eg document name, destination email etc you can see the info on screen in the flat table but it does not export to the csv.  Sounds like the issue in KB91126 but we have epo update 6 on and it was supposed to be fixed in epo update 3.

1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: DLP not exporting data properly

Jump to solution

Hi @Deanpj ,

Thank you for writing in here. 

Kindly note that DLP 11.2 is EOL and we advise you to upgrade to DLP 11.3.2.82 or DLP 11.4. 

And i tried to perform the same steps as you have mentioned for Incident History and the resultant .csv i am able to see all the columns listed with all the details.

I tried with DLP 11.4 extensions and EPO Update 6, I attach a video file for the same,

(view in My Videos)

Kindly try updating your DLP extension version in EPO.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you.

Regards,
Jithendran S
McAfee Employee

View solution in original post

3 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: DLP not exporting data properly

Jump to solution

Hi @Deanpj ,

Thank you for writing in here. 

Kindly note that DLP 11.2 is EOL and we advise you to upgrade to DLP 11.3.2.82 or DLP 11.4. 

And i tried to perform the same steps as you have mentioned for Incident History and the resultant .csv i am able to see all the columns listed with all the details.

I tried with DLP 11.4 extensions and EPO Update 6, I attach a video file for the same,

(view in My Videos)

Kindly try updating your DLP extension version in EPO.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you.

Regards,
Jithendran S
McAfee Employee

View solution in original post

Highlighted
Level 8
Report Inappropriate Content
Message 3 of 4

Re: DLP not exporting data properly

Jump to solution

Thanks for this - upgrading at this juncture is not an option due to it being a sensitive gov account - once covid 19 is over we will bring this on - (it was always planned but got put on hold).

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: DLP not exporting data properly

Jump to solution

Hi @Deanpj ,

I get it. thank you for the reply.

Kindly be safe and secure!

 

Thank you.

Regards,
Jithendran S
McAfee Employee
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community