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newag
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DLP module stopped working after upgrade McAfee Agent to v5.0.0

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Hi everyone

I need really fast help. After upgrading my server to ePo 5.1.1 and McAfee Agent to v5.0.0, DLP module stopped working with this version of agent.

Before upgrade I have had 4.8.0.1500 agent version and everything worked fine. My DLP version 9.3.300 and all other modules are up to date. In DLP Anyone encountered similar problem or know bypass to resolve this issue can help me?

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Reliable Contributor SafeBoot
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Re: DLP module stopped working after upgrade McAfee Agent to v5.0.0

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According to the release notes, MA5.0.0 is not supported.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/25000/PD25400/en_US/...

but then again, the MA release notes say it is..

https://kc.mcafee.com/corporate/index?page=content&id=KB82101&actp=null&viewlocale=en_US&showDraft=fa...

Looks like calling your Platinum support person might be the best bet.

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Reliable Contributor SafeBoot
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Message 2 of 2

Re: DLP module stopped working after upgrade McAfee Agent to v5.0.0

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According to the release notes, MA5.0.0 is not supported.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/25000/PD25400/en_US/...

but then again, the MA release notes say it is..

https://kc.mcafee.com/corporate/index?page=content&id=KB82101&actp=null&viewlocale=en_US&showDraft=fa...

Looks like calling your Platinum support person might be the best bet.

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