cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
newag
Level 7
Report Inappropriate Content
Message 1 of 2

DLP module stopped working after upgrade McAfee Agent to v5.0.0

Jump to solution

Hi everyone

I need really fast help. After upgrading my server to ePo 5.1.1 and McAfee Agent to v5.0.0, DLP module stopped working with this version of agent.

Before upgrade I have had 4.8.0.1500 agent version and everything worked fine. My DLP version 9.3.300 and all other modules are up to date. In DLP Anyone encountered similar problem or know bypass to resolve this issue can help me?

1 Solution

Accepted Solutions
Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: DLP module stopped working after upgrade McAfee Agent to v5.0.0

Jump to solution

According to the release notes, MA5.0.0 is not supported.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/25000/PD25400/en_US/...

but then again, the MA release notes say it is..

https://kc.mcafee.com/corporate/index?page=content&id=KB82101&actp=null&viewlocale=en_US&showDraft=fa...

Looks like calling your Platinum support person might be the best bet.

1 Reply
Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: DLP module stopped working after upgrade McAfee Agent to v5.0.0

Jump to solution

According to the release notes, MA5.0.0 is not supported.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/25000/PD25400/en_US/...

but then again, the MA release notes say it is..

https://kc.mcafee.com/corporate/index?page=content&id=KB82101&actp=null&viewlocale=en_US&showDraft=fa...

Looks like calling your Platinum support person might be the best bet.

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center