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MMJ
Level 8
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Message 1 of 3

DLP is installed but Agent is not running

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hello

my 23 of 150 Cilents have problem with DLP

DLP is installed but not runnig

here is one of that 23 system. i removed all mcafee products and after restart , i installed agent again , but didnt work

please help me. thank you

 
 Product  Version  Dat Version
Agent5.0.6.220 
ePO-MVT8.2.0.317 
DLP Endpoint11.0.400.152 
VirusScan Enterprise8.8.0.19829045.0000
Host Intrusion Prevention8.0.0.4605 
MCDATREP10001.0.4.385 
1 Solution

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MMJ
Level 8
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Message 3 of 3

Re: DLP is installed but Agent is not running

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I solved this problem

Solution one (easiest way)

((This method works, when the problem is Agent is not running)

1-Open RUN (Windows key + R)

2-Type: services.msc and Click on OK

3- Find “McAfee DLP Endpoint Service”

Open the services

You can see that the service is off

Make sure the startup type is “Automatic”

4-Start the service

5- Right click on McAfee icon and open McAfee Agent monitor

6- Click on collect and send props + check new policies + Enforce Policies

Solution two

((This method works, when the problem is Agent is not running or Agent up-no policy))

1- Uninstall DLP from programs and features in Control Panel

(You need uninstalling code and you can get it from DLP help desk)

2- Restart the system

3- Install DLP by exe file not epo

4- Restart the system

5- Right click on McAfee icon and open McAfee Agent monitor

6- Click on collect and send props + check new policies + Enforce Policies

2 Replies
McAfee Employee nyeshoda
McAfee Employee
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Message 2 of 3

Re: DLP is installed but Agent is not running

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Please check the below:

1. Confirm if the license key is added in DLP settings.
2. Edit "Windows Client configuration" policy anc chek if all the options are enabled in "Advanced Configuration".
3. Apply the policy.
4. Create and apply a DLP policy.
5. Check if the DLP agent is running.

Still if the agent is not running, need to run the DLP DIag tool to check for the issue.

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MMJ
Level 8
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Message 3 of 3

Re: DLP is installed but Agent is not running

Jump to solution

I solved this problem

Solution one (easiest way)

((This method works, when the problem is Agent is not running)

1-Open RUN (Windows key + R)

2-Type: services.msc and Click on OK

3- Find “McAfee DLP Endpoint Service”

Open the services

You can see that the service is off

Make sure the startup type is “Automatic”

4-Start the service

5- Right click on McAfee icon and open McAfee Agent monitor

6- Click on collect and send props + check new policies + Enforce Policies

Solution two

((This method works, when the problem is Agent is not running or Agent up-no policy))

1- Uninstall DLP from programs and features in Control Panel

(You need uninstalling code and you can get it from DLP help desk)

2- Restart the system

3- Install DLP by exe file not epo

4- Restart the system

5- Right click on McAfee icon and open McAfee Agent monitor

6- Click on collect and send props + check new policies + Enforce Policies

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support
  • The McAfee ePO Support Center Plug-in is now available in the Software Manager. Follow the instructions in the Product Guide for more.