DLP installed on workstation, agent is active, but it always appears without dlp on ePO

[Rosie10]

Hello,

We have an issue regarding DLP.
DLP installed on workstation, agent is active, but it always appears without dlp on ePO. Many computers have this anomaly for a long time.
When we checked on the computer, DLP is present in folders and application list.
However not on ePO, and when we verified with the icone de l'agent, it is not there either. And this even after a restart of these workstations.

Please help us in the diagnosis of this problem

thank you,

Best regards

[jacek]

It looks like the problem is not connected with DLPe, but with McAfee Agent.
Please try to reinstall Agent on a system:
framepkg.exe /install=agent /forceinstall

[Rosie10]

Hello Jacek,
We already do that on most of our affected systems, even upgraded the agent we have, it does not change anything.
Thank you

[jacek]

What version do you have installed:
- ePO,
- DLP extension on ePO,
- McAfee Agent on endpoint,
- McAfee DLP Endpoint,
- version of operating system?

[Rosie10]

Here are the answer of your questions:
- ePO 5.10
- DLP extension : 11.6.100.14
- McAfee Agent 5.7.3
- DLP Endpoint 11.6.200.162
- Windows 10 version 1909

Thank you

[jacek]

Could you try uninstalling DLPe 11.6.200 and testing with 11.4.300 (it is a previous stable version supported until November 2021)?

If nothing would change, please open service request: https://support.mcafee.com/ServicePortal/

[Rosie10]

Yes, i tested that on an affected system, nothing has been changed.
And I create a SR about the problem.

Thank you Jacek

[JaganA]

@Rosie10 What is the ePO version, DLP agent and extension in ePO?

What was changed recently either in ePO or in client before noticing this issue?

[jacek]

This information about used versions, was already provided by Rosie10. Scroll up.

[Rosie10]

Hello,
Thank you Jacek,
@JaganA, you can find all the answer about the product version we have. Recently, we just upgrade our DLP product, ENS, and McAfee Agent (extensions and packages), we had 11.6.100 and now we have dlp 11.6.200.162.
Have a good day